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Automotive Shop Manager

JOB DESCRIPTION

JOB TITLE: Automotive Shop Manager SALARY SCALE: G8/S1 – G8/S10
DEPARTMENT: NFR Automotive Repair SALARY RANGE: $49,549 ($23.82) – $64,410 ($30.96)
REPORTS TO: NFR Tribal Council STATUS: Exempt; Full-time

JOB SUMMARY:

The Automotive Shop Manager is responsible and oversees the business and administrative aspects of the NFR Automotive Repair (NFRAR) shop.  The Automotive Shop Manager is responsible for developing an area of exceptional customer service within the automotive repair team.  This position will be responsible for ensuring the success of the service area.  To accomplish this goal, the Automotive Shop Manager will run a profitable and efficient area using cost controls, focused on the achievement of service objectives, maintenance and reporting of service records, and working with staff to build a repeat customer base.  The Automotive Shop Manager is responsible for the building, oversight, and management of their team and will effectively address staff issues and concerns when they arise. This position is responsible for the development and implementation of systems and processes that ensure the efficient and effective operation of the service delivery area. The Shop Manager is the main point of contact for customers, employees, vendors, and Tribal Leadership with questions or looking for information regarding the service area. The Shop Manager will diagnose mechanical faults, repair, and performing maintenance on automobiles, light trucks, and equipment at the North Fork Rancheria Automotive Repair Facility.  Under the direction of the Economic Development Authority Board.

DUTIES & RESPONSIBILITIES:
1.0 PERFORMANCE AREA 1: Administrative and Business Functions

1.1       Responsible for the establishment of the service areas reputation for exceptional service and for developing relationships with customers that encourage repeat business and word-of-mouth referrals.

1.2       Ensures that personnel working within the NFRAR shop are always professional by setting and role modeling for team.

1.2       Responsible for business success of the repair facility by forecasting goals and objectives for the area and ensuring the accomplishment of goals.

1.3       Ensures that the automotive repair facility runs efficiently, within budget constraints and delivers quality service to customers.

1.4       Ensures that parts and services delivered to customers at the facility are charged using a fair and ethical method and meets NFR’s pre-established profit margin.

1.4       Works with NFR Tribal Council, Fiscal, and Human Resources in setting performance benchmarks that identify the business health of the area.

1.5       Works with NFR Fiscal Department to prepare and administer the operating budget for the service area.

1.6       Responsible for development and maintaining reporting systems necessary for general management.

1.7       Ensures the success of the area by working with Tribal Council in the development and implementation of a marketing plan that focuses on new and repeat business.

1.8       Accountable for area’s success by monitoring the controls systems that provide information on the overall performance of the area.

1.9       Prepares pricing guides for frequent labor operations and ensures that team follow guidelines.

1.10      Responsible for monitoring the team members daily productivity to ensure meeting area goals.

1.11      Responsible for the opening of the shop and that it is closed and secured at end of day.

1.12      Ensures that team maintain proper records including and not limited to receipts, estimates, repair orders and invoices always.  May initial or sign off on work orders. Ensures that the daily totals match cash and receipts taken in for that day.

1.13      Ensures the regular maintenance along with protection of the automotive shop and equipment.

1.14      Ensures the proper care, storage, and inventory of special tools used within the area.

1.15      Review technician efficiency and shop performance against key performance indicators and metrics, develop, and execute strategies for improvement.

1.16      Works with team to monitor area inventory and will follow up on parts orders when necessary to ensure availability.

1.17      Responsible for the establishment of cash management and cash handling standards for area.

1.18      Responsible for ensuring that cash wrap area and equipment is always working properly.  Responsible for contacting service and NFR IT area for repairs and issues occur.

1.19      Works to develop positive working relationships with vendors by effectively communicating the ordering parts or other services.

1.20      Supports the team by transporting parts, supplies, equipment, and customers using NFR vehicles or customer vehicles.

1.21      Responsive to taking and acting on reported damage of any kind, including damage to customer vehicles, customer property, or NFR property.  Responsible for addressing situation appropriately and involving NFR personnel to assess risk and participate in risk management activities.

1.22      Responsible for functioning as an automotive mechanic/technician by performing maintenance and major repairs on automobiles, light trucks and other equipment including and not limited to, major engine, brakes, steering and suspension, automatic transmissions, axles, driveline, manual transmissions and clutches, electrical & electronic systems, computer diagnostics, air conditioning and heating, wheel alignments, tire repairs, tire installation, tire balance and minor body repairs including and not limited to fenders and bumper replacement when necessary.

1.23      Responsible for the training and development outcomes of apprentice personnel working within the NFRAR.  Works with the automotive mechanic/technician on apprentice performance and service quality.

2.0 PERFORMANCE AREA 2: Quality and Customer Service Standards

2.1       direct automotive shop activities to ensure that all work is completed on time at established quality standards.

2.2       Establishes and maintains high-quality service repairs and minimizes comebacks by conducting periodic spot checks of completed jobs for thoroughness and quality.

2.3       Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.

2.4       Responsible for handling customer complaints immediately and working through to completion and follows NFR guidelines.

2.5       Responsible for the establishment and maintaining follow-up with all customers to confirm satisfaction with the service experience within the set timeframe.

2.6       Reviews and tracks information on customer service experience and makes changes to process as part of NFR’s continual quality improvement process.

2.7       Establish area customer service standards and ensure enforcement.

2.8       Test-drive customer vehicles to verify maintenance and/or repair is completed.

2.9       Ensures that all areas of the business are clean and tidy and always ready for customers. Responsible for ensuring that waiting area is regularly cleaned ensuring customer safety.

2.10      Ensure that staff regularly use floor mats, seat covers, and steering wheel covers in order to maintain the cleanliness of vehicles being worked on and protected from general work area grime.

3.0 PERFORMANCE AREA 3: Managerial and Supervisory Functions

3.1       Oversees the day-to-day operations and tasks of the team.

3.2       Responsible for the effective management of the work of the area and appropriate delegation of tasks and duties.

3.3       Responsible for creating and scheduling team members and overseeing work schedules.

3.4       Effectively communicates the goal and objectives of the area to team members to get buy in.

3.5       recommendation of hires of team members.

3.6       Responsible for motivating, coaching, and counseling, and monitoring the performance of the service department staff.

3.7       works to create a center of excellence within the automotive repair facility.

3.8       Recommends hiring and termination of employees within the automotive shop, counsel and discipline employees when necessary, and  monitor and evaluate job performance conducting performance appraisals of shop personnel.

3.9       Provide educational opportunities for employees to support their development.

3.10      Provide and maintain safe work environment by explaining, monitoring, and enforcing required safety procedures and complying with OSHA requirements.

3.11      Ensure that hazardous waste is handled according to OSHA, EPA, state, local, and federal requirements by all employees at the NFR Automotive shop.

3.12      Ensure that all automotive personnel operate company vehicles, equipment and customer vehicles safely.

3.13      Ensure all equipment and tools are used properly in a safe manner.

4.0 PERFORMANCE AREA 4: General Corporate Expectations

4.1       Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned by supervisor.

  • Attends workshops/seminars as necessary to increase skills and knowledge.
  • Supports the overall needs of the organization by working flexible or extended hours when necessary.
  • Demonstrates awareness of, and compliance with, organizational mission and objective of NFR to provide support services for all members of the community.
  • Supports their own staff development by completing the required hours of continuing education each year (if applicable).
  • Maintains confidentiality and respect for information regarding patients and other team members; abides by NFR Rules of Confidentiality and general privacy regulations regarding privacy.
  • Displays a positive, professional, and respectful demeanor at all times toward customers, employees, peers, professional contacts, and Tribal members, maintaining a professional appearance and positive image for organization.
  • Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments.
  • Other work-related duties as assigned. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

 

 

EDUCATION, EXPERIENCE, LICENSE/CERTIFICATION, & SKILLS:

Education

  • Must possess High School Diploma or GED or acceptable high school equivalent education.
  • Preferred – Associates or bachelor’s degree in Automotive Technology, business or closely related field.

Experience – Preferred

  • Minimum of three (3) years of automotive shop management or service management experience
  • Minimum of five (5) years of verifiable automotive journey level technician experience.

License/certification

  • Valid driver’s license.
  • Preferred – Current ASE A1-A9 and L1 Certifications
  • Preferred – EPA 609 Certification or ability to receive within 90 days of employment.

Skills

  • Able to quickly build and maintain rapport with customers of differing backgrounds, team player.
  • Customer-service focused. Understands customer service concepts and expectations. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume along with Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
  • Knowledge of ethical business practices including California Bureau of Automotive Repair guidelines.
  • Work independently and within a group.
  • Demonstrated flexibility and dependability.
  • Demonstrated good problem-solving skills and sound judgment
  • Effective leadership/supervisory skills
  • Understanding of modern office practices and procedures including MS Office.
  • Ability to analyze data and draw conclusions.
  • Intermediate to expert computer skills. This may include learning additional software.
  • Attention to detail and excellent follow-through on work tasks
  • Able to handle multiple tasks simultaneously
  • Organized and detail oriented.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to write routine reports, correspondence, and procedural manuals.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

ENVIRONMENTAL CONDITIONS AND PHYSICAL REQUIREMENTS:

Environmental Conditions:

While performing the duties of the job, the employee regularly works within the office and in outside weather conditions. The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration. The employee occasionally works in high, precarious places and is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually loud.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls with hands and arms. The employee frequently is required to stand, talk, and hear. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.

The employee must frequently lift and/or move up to 15 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

NFR complies with the Indian Preference Act. Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473).  Subject to, but not in derivation of the Act, we are an equal opportunity employer.

To apply for this job email your details to nfrhr@northforkrancheria-nsn.gov