Tribal TANF Case Manager

JOB SUMMARY

Under general supervision, a TANF Case Manager assesses assigned clients need for social services.  In conjunction with their client, Case Managers develop prescriptive Responsibility and Service Plans to assist the client in becoming self sufficient and independent.  This may be through direct intervention, counseling, referrals or support services that enhance academic achievement, provide job training, improve basic life skills, or lead to personal growth and development. The person appointed to the Tribal TANF Case Manager classification is an “at-will” employee. 

DUTIES & RESPONSIBILITIES:
1.0 PERFORMANCE AREA 1:

Manages an assigned case load of TANF eligible clients, maintaining monthly contact; more frequently when circumstances warrant.

Assesses client needs through gathering personal information pertaining to their current economic, environmental, medical and psychosocial circumstances, including their educational level, and employment history, as well as identifying potential barriers to employment.

Develops a prescriptive Responsibility and Service Plan (RSP) designed to assist the client in overcoming identified barriers, with a goal of attaining greater client self sufficiency and independence.

Evaluates client eligibility for ancillary support services and/or financial assistance consistent with needs identified in the RSP and authorizes there use as appropriate.

Monitors client progress and achievement of goals identified in the RSP on a continuing basis and maintains accurate, current and complete case notes and record in accordance with established standards.

Provides education and training to Tribal clients, individually as well in organized group sessions, on skills, techniques and behavior modifications that can enhance their ability to achieve self sufficiency and independence.

Maintains strict confidentiality of all privileged information

Perform other duties and responsibilities as assigned.

JOB SUMMARY

Under general supervision, a TANF Case Manager assesses assigned clients’ needs for social services. In conjunction with their clients, Case Managers develop prescriptive Responsibility and Service Plans to assist clients in becoming self-sufficient and independent. This may be through direct intervention, counseling, referrals, or support services that enhance academic achievement, provide job training, improve basic life skills, or lead to personal growth and development. The person appointed to the Tribal TANF Case Manager classification is an “at-will” employee.

DUTIES & RESPONSIBILITIES:

1.0 PERFORMANCE AREA 1:

• Manages an assigned case load of TANF eligible clients, maintaining monthly contact; more frequently when circumstances warrant.
• Assesses client needs by gathering personal information pertaining to their current economic, environmental, medical, and psychosocial circumstances, including their educational level, and employment history, as well as identifying potential barriers to employment.
• Develops a prescriptive Responsibility and Service Plan (RSP) designed to assist the client in overcoming identified barriers, with a goal of attaining greater client self-sufficiency and independence.
• Evaluates client eligibility for ancillary support services and/or financial assistance consistent with needs identified in the RSP and authorizes their use as appropriate.
• Monitors client progress and achievement of goals identified in the RSP on a continuing basis and maintains accurate, current, and complete case notes and records in accordance with established standards.
• Provides education and training to Tribal clients, individually as well as in organized group sessions, on skills, techniques, and behavior modifications that can enhance their ability to achieve self-sufficiency and independence.
• Maintains strict confidentiality of all privileged information.
• Performs other duties and responsibilities as assigned.

2.0 PERFORMANCE AREA 2: General Corporate Expectations

• Attends and actively participates in all meetings (e.g., department meetings, program meetings, employee staff meetings) and other activities as required or assigned.
• Attends workshops/seminars as necessary to increase skills and knowledge to improve their ability to approach work effectively.
• Supports the overall needs of the organization by working flexible or extended hours when necessary.
• Supports the needs of the organization by traveling to other NFR sites when staffing needs dictate the need for additional personnel.
• Demonstrates awareness of, and compliance with, the organizational mission and objectives of NFR to provide support services for all members of the community.
• Supports their own staff development by completing the required hours of continuing education each year.
• Maintains confidentiality and respect for information regarding patients and other team members; abides by NFR Rules of Confidentiality and general privacy regulations regarding privacy.
• Displays a positive, professional, and respectful demeanor always toward employees, peers, professional contacts, and Tribal members, maintaining a professional appearance and positive image for the organization.
• Contributes to the team by promoting positive staff interaction, maintains open communication with other programs/departments, and works to solve issues as they arise in the work environment.
• Other work-related duties as assigned by the supervisor. Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally either verbally or in writing.

EDUCATION, EXPERIENCE, LICENSE/CERTIFICATION, & SKILLS:

Education:

• Graduate of an accredited four-year college or university with a bachelor’s degree in Social Welfare, Sociology, Humanics, Psychology, Business Administration, Public Administration, or a closely related field or an equivalent combination of education and experience. OR
• A High School Diploma or GED Equivalency with four (4) years directly related work experience.

Experience:

• Minimum of (list minimum 4 years of experience necessary to function within the position).

License/certification:

• Valid CA driver’s license.

Skills:

• Able to quickly build and maintain rapport with patients and providers of differing backgrounds, team player.
• Customer-service oriented.
• Positive professional insight.
• Flexibility and dependability.
• Demonstrated good problem-solving skills, sound judgment.
• Effective leadership/supervisory skills.
• Modern office practices and procedures including scanning, faxing, etc.
• Intermediate to advanced software skills with MS Office suite (Word, Excel, Outlook, PowerPoint, Publisher, Visio, SharePoint).
• Attention to detail and excellent follow-through on work tasks.
• Able to handle multiple tasks simultaneously.

ENVIRONMENTAL CONDITIONS AND PHYSICAL REQUIREMENTS:

Environmental Conditions: Work is performed in an office; continuous contact with staff and the public. Work conditions described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must occasionally lift and/or move up to 25 pounds.

Physical Requirements:

• Must be able to lift 25 pounds and push up to 50 pounds (on wheels).
• Must be able to hear staff on the phone and those who are served in-person and speak clearly to communicate information to patients and staff.
• Must be able to read memos, computer screens, personnel forms, and clinical and administrative documents.
• Must have high manual dexterity.
• Must be able to reach above the shoulder level to work, must be able to bend, squat and sit, stand, stoop, crouch, reach, kneel, twist/turn.

NFR complies with the Indian Preference Act. Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Subject to, but not in derivation of the Act, we are an equal opportunity employer.

• TANF Case Manager Job Description

• Employment Application Instructions

• NFR Employment Application